Accessibility links

FAQs

FAQs for

Find all the information you need to understand about how Click & Invest works, and how to manage your account.

Frequently Asked Questions

Opening an account

Can I have multiple portfolios?

Yes, you can have more than one account. You may wish to have different accounts for different goals, for instance saving for the deposit on a house or a holiday of a lifetime. Each of your accounts will be managed according to the risk level you are comfortable with.

How do I credit my account?

You can add money to your Click & Invest account in several easy ways:

1. By Debit Card
Simply log in to your Click & Invest account online using the Log In button at the top of this website, or visit Investec Online.
Choose the portfolio you would like to make a payment into and select the ‘move money’ tab.
From here select the ‘top up’ section, enter the amount you would like to pay into the account and select ‘Pay now’. This will open a new WorldPay window, where you can enter your debit card details to securely directly top up your accounts.

2. By Bank Transfer
You can arrange a payment directly from your nominated bank account using your Click & Invest account details. In order to view these, log in to your Click & Invest account using the Log In button at the top of this website, or visit Investec Online, then select “Top-Up” and then “Bank Transfer”.

3. By Standing Order
You can simply set up a standing order at your bank, using your Click & Invest account details. In order to view these, log in to your Click & Invest account using the Log In button at the top of this website, or visit Investec Online, then selection “Top-Up” and then “Bank Transfer”.

For larger amounts, you may need to request that your bank makes a CHAPs payment to your Click & Invest account. You will need to quote the details at “Top Up” and then “Bank Transfer”.

Whenever you are instructing your bank to make a payment to your Click & Invest account, please remember to quote your unique reference number(s). This will be in the format 1234567801.

Can I open a joint account?

No, unfortunately we do not offer a facility for joint accounts at the moment.

Can I make regular payments and pay by Direct Debit?

Yes, you can make regular payments by setting up a standing order with your bank, using your Click & Invest account details. In order to view these, log into your Click & Invest account using the Log In button at the top of this website, or visit Investec Online, then select “Top-Up” and then “Bank Transfer”.

Whenever you are instructing your bank to make a payment to your Click & Invest account, please remember to quote your unique reference number(s). This will be in the format 1234567801.

Our minimum monthly contribution is £100.

Unfortunately we do not offer a direct debit facility at this stage.

When can I expect my money to be invested?

We normally invest all new money weekly. Therefore any new contributions that you send to us will normally be invested within a few days of being received.

Why would my payment be returned or rejected?

A payment may be returned to you for a number of reasons, but the most common reason is that we are unable to identify the correct Click & Invest account to credit. Please be very careful when instructing your bank that your full Click & Invest reference is quoted on all payments. Your account reference will be in the format 1234567801.

I live outside the UK. Can I still open an account?

Unfortunately not. Click & Invest is currently only available to tax residents of the United Kingdom.

Your account details

What is my account number?

Your account number is a 10 digit number which takes the following format: 1234567801. You can find it by logging into your Click & Invest account online, and selecting the ‘Move money’ tab.

I have forgotten my password, how do I reset it?

If you forget your password, you can reset it by contacting our dedicated Click & Invest support team on 0808 164 1234 or +44 203 866 1234 if calling from abroad.

How do I change my personal details?

You can change some of your personal details by logging into your Click & Invest account online by first selecting ‘Profile & Settings’ and then ‘My Details’.

However, some of your details need to be kept more secure, and so we would ask you to contact us in order to amend these. You can contact our dedicated Click & Invest support team on 0808 164 1234 or +44 203 866 1234 if calling from abroad. Please note that you may be asked to provide proof of ID for certain changes.

Your nominated bank account

How do I change my nominated bank details?

In order to change your nominated bank account we require you to send us a written instruction along with a copy of a recent bank statement for the new bank account you would like to use with your Click & Invest account. Please send this to the following address: Freepost, INVESTEC CLICK & INVEST. Alternatively you can call us on 0808 164 1234 or +44 203 866 1234 if calling from abroad and we will talk you through the process.

Why do I have to nominate a bank account for paying money in and withdrawing money from my account?

We ask you to nominate a single bank account (based in the UK) which will be used for any payments from you to us, and from us to you. This is an important measure in our fight against Money Laundering and Fraud.

Managing your Investments

Who manages my investments?

Click & Invest brings together the best ideas of all of Investec Wealth & Investments’ resources in pursuit of our aim to deliver consistently good returns for your investment portfolios. A team of 22 Research specialists work closely with our team of experienced Investment Managers to focus on helping you achieve your investment goals.

What do you invest in?

We will use a variety of different investment instruments in order to access a range of Asset Classes which may be suitable for your investment portfolio. We will mainly invest in Unit Trusts, Open Ended Investment Companies, Investment Trusts, Exchange Traded Funds (“ETFs”) and Gilts.

Do you use active or passive funds?

Click & Invest primarily uses active funds that aim to outperform markets not only as they rise, but also when they are falling.
Using our dedicated in-house research team to support them, our Investment Managers will pick investments they believe are best suited to help you achieve your financial goals, and this may well include some passive funds.
Passive investments, such as index tracking funds or Exchange Traded Funds (ETFs) are normally designed to track the performance of an index such as the FTSE100. With these investments, you earn the general market return, minus a small fee.

Will I receive an income from my portfolio?

Your Click & Invest account is run as a growth portfolio, which means that all income is retained within your account and reinvested according to your investment objectives. You may withdraw a fixed sum of money at any time. For further details please see the ‘Withdrawals’ section below.

Will you hold cash within my portfolio?

We will normally hold a small amount of cash within your portfolio to cover our management fee. In addition to this, we may hold cash, or investments designed to be a proxy for cash, as part of our investment strategy, particularly in lower risk portfolios. Cash can have an important part to play within investment portfolios, and therefore at certain times, we may hold cash as part of our asset allocation.

Do I receive interest on any cash held within my portfolio?

Any uninvested cash within your portfolio will earn interest at a rate published on our website. For current rates, please click here. Interest paid on cash held within a Click & Invest ISA is not subject to tax. Interest paid on cash held within a General Investment Account will be subject to tax at standard income tax rates.

ISAs

What is an ISA?

An ISA is an Individual Savings Account that allows you to save or invest a certain amount of money every year in a tax-efficient way.

The benefits of an ISA are that you pay no Capital Gains Tax on any profits. You also pay no additional tax on dividends or any tax on income from interest received.

In each tax year, you can open one Cash ISA and one Stocks and Shares ISA as long as you don’t exceed the overall annual ISA allowance available. For the 2017/18 tax year, the total allowance is £20,000

A Stocks and Shares ISA may not be right for everyone and tax rules may change in the future. If you are unsure if an ISA is the right choice for you, please seek independent financial advice.

Who can open an ISA?

You need to be a UK resident aged 16 or over to open a Cash ISA, or aged 18 or over to open a Stocks and Shares ISA.

At Click & Invest we offer a Stocks and Shares ISA.

What is the ISA allowance?

For the 2017/18 tax year, the total allowance is £20,000.

I have existing ISAs, can I transfer these to Click & Invest?

Yes you can. You can transfer in any ISAs you have from previous years’ without it counting towards your allowance for the current tax year, so this has no impact on this year’s allowance limits.

I opened an ISA elsewhere last tax year, can I still open one?

Of course. You can open a Click & Invest Stocks & Shares ISA with us at any time, if you haven’t already subscribed into a Stocks and Shares ISA in the current tax year.

It’s important to remember that you can only open one Stocks and Shares ISA per year, so it may be worthwhile checking that last year’s subscription hasn’t rolled into this year. In order to do this, you may want to contact your current provider.

If you have already opened an ISA this year, you can transfer your ISA to us instead. Click here for more details.

Can I have both a Cash ISA and a Stocks and Shares ISA open in the same tax year?

Yes. How you choose to invest your ISA allowance is up to you. You can invest your entire allowance in a Stocks and Shares ISA or a Cash ISA. You can also split it between the two (this doesn’t have to be an equal split either) just as long as you don’t contribute more than £20,000 in total.

Please remember that the minimum investment level for a Click & Invest account is £10,000.

What happens if I pay too much in?

We will help you to ensure that you do not pay too much into your Click & Invest Stocks & Shares ISA, but you will need to take into account any subscriptions made into a Cash or Stocks & Shares ISA elsewhere within the same tax year.

If you oversubscribe and already have a General Investment Account with us, we will pay this additional money into this account and invest it on your behalf.

If you don’t have a General Investment Account with us, we will hold the money you have sent us, and contact you to understand what you would like us to do with it; which could include setting up a General Investment Account, or returning your money to you.

Pensions

Does Click & Invest offer Pensions?

Click & Invest does not currently offer a Self-invested Personal Pension (SIPP), but we are working hard on making one available.

What is a SIPP?

A Self-invested Personal Pension (or “SIPP”) is a type of Personal Pension which allows you the flexibility to invest in a range of investments approved by HM Revenue and Customs (HMRC). Like all pensions, a SIPP offers up to 45% tax relief on contributions and there is no capital gains tax to pay. The tax benefits will depend on your circumstances and tax rules are subject to change by the government.

Fees

How is the annual management fee taken?

Your management fee is calculated on its value as at the last working date of each month. The fee is then deducted automatically from your investment portfolio on the first working day of each month. The fee will appear in your transactions as “fee charges”.

What are the underlying fund charges, and how much are they?

Click & Invest finds and uses the best investment funds from across the world for your investment portfolio, such as Vanguard, BlackRock, and JP Morgan. In each case, the specialist fund manager who manages them, will charge a fee. This is know as an underlying fund charge.
On average this is 0.60% per year, and it is taken directly from the value of your investments. This means you won’t see a fund charge on your account, but it does affect your return, as its deducted from each fund at the source.

Are there any other charges involved?

There are no other day to day costs, but if you transfer your investments out of Click & Invest, there may be a small fee. You can view the transfer cost in our Terms and Conditions.

Is VAT included in the fee?

Yes, our fee is inclusive of VAT.

What will I pay?

Click & Invest charges one simple annual management fee. This is calculated and charged monthly. It’s tiered, so depending on how much you invest, you will pay one annual management fee between 0.65%, and 0.35%. You can find out exactly what your fee would be by using our fee calculator.
Unlike some other investment services we won’t charge you for setting up and creating your portfolio, commission, transferring in, withdrawing your money or closing your account.

How do you calculate my fees?

Fees are calculated and collected on a monthly basis. A client with an annual fee of 0.65% will be charged 1/12 th of 0.65% each month. Your actual fee will depend on the total value of your investment portfolio on the day the fee is calculated.

When do you take my fees?

Fees are quoted on an annual basis (0.65% – 0.35% per annum), but we will collect your fee on on a monthly basis. They are taken straight from your investment portfolio, and will appear in your transactions as “fee charges”.

Withdrawals

Can I withdraw my money at any time?

Yes, it’s free and simple for you to withdraw your money from Click & Invest at any time, and you can also transfer a Click & Invest ISA to another provider should you wish.

How much can I withdraw?

You are free to withdraw as much or as little money as you like with no charge.

Please be aware, that if you do withdraw money, this may affect your ability to reach your investment goals.

Am I locked in for any period?

No, you can choose to close your portfolio at any time. However you should be aware that investing is considered a medium to long term strategy, so if you think you might need your money within three years, it’s worth considering alternative savings options.

Does Click & Invest charge fees to withdraw my money?

No. At Click & Invest we believe in being transparent with our charges, and will never charge you for withdrawing your money.

How does Click & Invest choose which investments to sell when I withdraw my money?

When we sell investments on your behalf in order to fund a withdrawal request that you have made, we will sell shares pro-rata across your entire portfolio. This means that your portfolio will remain in line with our model portfolio with the appropriate ratio and allocation of investments.

How long does it take to withdraw my funds?

Whenever possible we will sell the necessary investments on the next business day after receiving your instruction. You will receive funds which will be paid into your nominated bank account within seven working days.

Can I make a partial withdrawal from my account?

Yes you can. Simply log in to your Click & Invest account online and select ‘Move Money’.

How do I withdraw all the funds in my portfolio?

Simply log in to your Click & Invest account online, and click on ‘Manage Account’. From here you can instruct us to withdraw all funds from your selected portfolio.

Reporting on your investments

What reports will I receive?

Every six months you will receive a Valuation report from us which includes a full breakdown of your holdings and the cash movements within your portfolio(s). These are produced as at 5th April & 5th October and are sent to you electronically. If you wish to receive these on a quarterly basis, please let us know by contacting us on 0808 164 1234 or +44 203 866 1234 if calling from abroad.

In addition, we will send you an end of year Tax Report which will include a Consolidated Tax certificate and a Capital Gains Tax statement (which you may require if you pay Capital Gains Tax).

In addition, you will receive an electronic contract note every time we deal on your behalf.

All reports will be deposited into a secure environment which only you will have access to.

Advice

How do you calculate my investment portfolio projections?

Our investment portfolio projections are powered by Morningstar. It uses a sophisticated online tool that determines whether your initial investment, monthly contributions, and attitude to investment risk are sufficient to meet your investment goals. It evaluates your available personal information and then estimates the growth your investment portfolio could expect to achieve within your selected time frame.

In all cases, projections are just that, a projection. They are not a guarantee of future returns and should be viewed in that context. You must always remember that investments in the stockmarket can go down as well as up and that past performance may be different, and should not be relied upon as an indication of future returns.

Who are Morningstar?

Morningstar are a Chicago-based investment research firm that compiles and analyses fund, stock and general market data.

Can I change my answers to the Attitude to Investing Questionnaire?

Absolutely. We will encourage you to review your answers at least annually, but you can change your answers at any time, particularly if your circumstances change, as this will allow our Investment Managers to continue investing in the best way to help you achieve your investment goals.

Can I speak to an Advisor?

Although we cannot give you financial advice on the phone, our dedicated Click & Invest support team are available 365 days a year, and ready to assist you with any general enquiries you might have about your account.

Does Click & Invest offer an annual review?

Yes, on the investments that you hold with us. Every year we will ask you to review the answers you provided in our Attitude to Investing Questionnaire, so that we can continue to assess which investments are right for you and your investment goals.

What types of investments can Click & Invest recommend – is it limited?

Our Investment Managers are able to select from a wide range of investments in order to help you achieve your investment goals.

Does Click & Invest give advice?

Yes. The advice that the Click & Invest service offers is called simplified advice, which is a form of restricted advice.

Restricted advice means that we will only advise you on investment management, and will not advise you on other retail investment products such as life policies.

Simplified advice means that our advice doesn’t provide an overall assessment of your current financial situation, or take into account investments you may already hold. It is based solely on the information that you provide to us, and the amount of money you have told us you would like to invest.

Deceased Accounts

How should I notify you of a deceased account?

Please email us at [email protected] and we will advise you on the next steps. Alternatively, please call our dedicated Click & Invest support team who are available 365 days a year on 0808 164 1234 or +44 203 866 1234 if calling from abroad.

Regulatory Information

Can I change my mind?

Yes, you can close your Investment Portfolio at any time without penalty. Remember that, if the value of your investments has dropped, you may not receive the full amount that you invested.

Could I get back less than I originally invested?

The nature of investments means that they can go down in value as well as up, and a loss of value in a particular investment may be temporary or permanent.

As with all investing, your capital is at risk, and investing is considered a medium to long term investment strategy.

What if I’m subject to personal account dealing rules?

If you work for a financial services company, you may be required to send copy contracts to your employers. Whenever we trade on your account, a contract note confirming the trade will be placed within your secure environment. You can then download the contract note and forward it as required.

If you require a written confirmation that your Click & Invest account is a discretionary account, we will be happy to provide one- please contact us on 0808 164 1234 or +44 203 866 1234 if calling from abroad.

What is the Financial Ombudsman Service (FOS) and am I covered?

The Financial Ombudsman Service (FOS) is a body set up by the Government. If you have made a complaint to Click & Invest directly and you do not feel that we are dealing with it correctly, you can contact FOS here www.financial-ombudsman.org.uk.

Is Click & Invest regulated by the Financial Conduct Authority?

Investec Click & Invest Limited is an Appointed Representative of Investec Wealth & investment Limited, which is authorised and regulated by the Financial Conduct Authority (“FCA”). Full details can be found at www.fca.org.uk.

Is my money protected by the FSCS?

Yes, in the unlikely event that Investec Wealth & Investment went into liquidation or default, you would be covered by the FSCS for the first £50,000 of your investment. Remember though that your investments are treated as Client Assets under the rules of the FCA, so are ring fenced from any assets belonging to the firm, and could not be used to settle any of the firm’s liabilities.

What do I do if I have a complaint?

We take client feedback very seriously. Should you wish to lodge a formal complaint you can contact us by phone on 0808 164 1234 or +44 203 866 1234 if calling from abroad, email us at [email protected], or write to us directly with your complaint addressed to our Compliance Officer at Freepost, INVESTEC CLICK & INVEST. We will attempt to resolve any complaint in a timely manner. You may have the right to complain to the Financial Ombudsman Service (The Financial Ombudsman Service, Exchange Tower, London E14 9SR) if we are unable to resolve any complaint to your satisfaction or if we are unable to resolve the complaint within 8 weeks of receipt. Further details can be found on the Financial Ombudsman Service’s website www.financial-ombudsman.org.uk.

What is the company name and address?

The company name is Investec Click & Invest Limited, which is an Appointed Representative of Investec Wealth & Investment Limited. Our registered address is: 2, Gresham Street, London EC2V 7QP.

Security

How do you keep my online environment secure?

At Investec Click & Invest we take your online security very seriously. We are constantly reviewing our internal security measures to make sure we are providing you with a safe and secure online environment at all times. For more information on what we do to protect you, and how you can stay safe online click here.

Where is my money held?

Assets of clients held in our Group Nominee Company are recorded in such a manner to clearly indicate that they do not belong to the firm. Therefore, in the unlikely event of the insolvency of Investec Group or any of its subsidiaries, a liquidator would be legally prevented from using clients’ assets to settle the firm’s liabilities. As an appointed representative of a firm regulated by the Financial Conduct Authority (FCA), we follow the rules prescribed by the FCA in choosing where stock or cash will be deposited for safe keeping or custody. In relation to cash balances, the FCA client asset rules on most occasions require us to deposit client money in a client account with bank or other credit institution of a type permitted under the rules. The rules also require us to exercise all due skill, care and diligence in the selection, appointment and periodic review of the bank taking into account the standing, expertise and market reputation of the bank.

Jargon buster

Asset classes

A category of assets, such as equities, bonds, cash or property. Investments within an asset class have similar characteristics.

Unit Trusts

Unit trusts are run by Fund Managers who buy bonds or shares in companies on the stock market on behalf of the fund. The fund is split into units, and this is what you’ll buy. Units are unlimited, and can be created or cancel as investors buy into or sell out of the fund.

OEICs (Open Ended Investment Company)

OEICs or Open Ended Investment Company operate in a similar way to unit trusts except that the fund is actually run as a company. It therefore creates and cancels shares rather than units when investors come in and go out of the fund.

Investment Trusts

An investment trust is a public listed company. It’s designed to generate profits for its shareholders by investing in the shares of other companies. They are “closed-ended” which means they have a fixed number of shares available, which can be bought or sold by the fund manager at an appropriate time.

Exchange Traded Funds (“ETFs”)

Exchange Traded Funds are investment funds that track indexes like the FTSE 100 or Dow Jones. When you buy shares of an ETF, you are buying shares of a portfolio that has a mix of assets in it such as stocks and bonds. The main difference between ETFs and other types of index funds is that ETFs don’t try to out perform their index, or beat the market, but match its performance as best as possible.

Gilts

Gilts are bonds issued by the British government, and are generally considered low- risk investments.

Contract note

A  contract note is produced for all trades that we make on your behalf, and documents the details of the transaction, including things like full title of the stock bought or sold, price and time of deal.

Sign up and join the 1000s of people who get our latest insights, articles, opinions & marketing updates

Success! We have received your request. Please check your inbox for confirmation.

We have been unable to process your request. Please enter a valid email address, or try again later.

Contact Us

0808 164 1234
+44 203 866 1234

Available 24 hours a day, 7 days a week