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FAQs for

Find all the information you need to understand about how Click & Invest works, and how to manage your account.

Frequently Asked Questions

Opening an account

Can I have multiple portfolios?

Yes, you can have more than one account. You may wish to have different accounts for different goals, for instance saving for the deposit on a house or a holiday of a lifetime. Each of your accounts will be managed according to the risk level you are comfortable with.

How do I credit my account?

You can add money to your Click & Invest account in several easy ways:

1. By Debit Card
Simply log in to your Click & Invest account online using the Log In button at the top of this website, or visit Investec Online.
Choose the portfolio you would like to make a payment into and select the ‘move money’ tab.
From here select the ‘top up’ section, enter the amount you would like to pay into the account and select ‘Pay now’. This will open a new WorldPay window, where you can enter your debit card details to securely directly top up your accounts.

2. By Bank Transfer
You can arrange a payment directly from your nominated bank account using your Click & Invest account details. In order to view these, log in to your Click & Invest account using the Log In button at the top of this website, or visit Investec Online, then select “Top-Up” and then “Bank Transfer”.

3. By Standing Order
You can simply set up a standing order at your bank, using your Click & Invest account details. In order to view these, log in to your Click & Invest account using the Log In button at the top of this website, or visit Investec Online, then selection “Top-Up” and then “Bank Transfer”.

For larger amounts, you may need to request that your bank makes a CHAPs payment to your Click & Invest account. You will need to quote the details at “Top Up” and then “Bank Transfer”.

Whenever you are instructing your bank to make a payment to your Click & Invest account, please remember to quote your unique reference number(s). This will be in the format 1234567801.

Can I open a joint account?

No, unfortunately we do not offer a facility for joint accounts at the moment.

Can I make regular payments and pay by Direct Debit?

Yes, you can make regular payments by setting up a standing order with your bank, using your Click & Invest account details. In order to view these, log into your Click & Invest account using the Log In button at the top of this website, or visit Investec Online, then select “Top-Up” and then “Bank Transfer”.

Whenever you are instructing your bank to make a payment to your Click & Invest account, please remember to quote your unique reference number(s). This will be in the format 1234567801.

Our minimum monthly contribution is £100.

Unfortunately we do not offer a direct debit facility at this stage.

When can I expect my money to be invested?

We normally invest all new money weekly. Therefore any new contributions that you send to us will normally be invested within a few days of being received.

Why would my payment be returned or rejected?

A payment may be returned to you for a number of reasons, but the most common reason is that we are unable to identify the correct Click & Invest account to credit. Please be very careful when instructing your bank that your full Click & Invest reference is quoted on all payments. Your account reference will be in the format 1234567801.

I live outside the UK. Can I still open an account?

Unfortunately not. Click & Invest is currently only available to tax residents of the United Kingdom.

Do I need access to a mobile phone to open a Click & Invest account?

Yes. As part of the application process, you will require access to a mobile phone. We need your mobile phone number as it is an essential part of our two factor authentication process, which is a security feature that helps us confirm your identity when accessing your account. Unfortunately, if you do not have access to a mobile phone, we are unable to open a Click & Invest account for you.

Your account details

What is my account number?

Your account number is a 10 digit number which takes the following format: 1234567801. You can find it by logging into your Click & Invest account online, and selecting the ‘Move money’ tab.