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Staying Safe Online

At Investec Click & Invest we take your online security very seriously. We are constantly reviewing our internal security measures to make sure we are providing you with a safe and secure online environment at all times.

What we do to protect you

We have a dedicated team who maintain the security of Investec Online and some of the work we do to ensure you are safe online is detailed below:

  1. Data encryption: The Investec Online service is hosted on a secure, 128-bit encrypted server. This means that any information you send us is encoded for your protection.
  2. Timed log out: Investec Online logs you out after you have been inactive for 10 minutes, giving you added protection if you forget to log yourself out. Always try to remember to log out fully from Investec online and any other password protected sites you use.
  3. Deactivation of your login details: We automatically disable your access to Investec Online if three incorrect attempts are made to log in using your details. This is to stop any repeated fraudulent attempts to get into your accounts.
  4. ‘Traffic lights’ – extended validation certificates: If you use one of the more recent Internet Browsers, when you log in to Investec Online, the address bar (which starts with ‘https://’) will turn green. This is an extra way of helping you check that a website is safe, secure and trustworthy, and you can use this traffic light system to help you identify all safe websites you may visit.
  5. Second Factor Authentication: When you log into Investec Online, before you can carry out certain requests such as withdrawing money or changing your personal details, we will ask for a second factor of authentication – the first being your username and password you used to log in.

How you can stay safe online

Keep your devices secure

Regardless of whether you have a laptop, desktop, tablet or phone, you should make you keep it as secure as possible. Some of the ways you can do this are as follows:

  1. Make sure you have installed the latest anti – virus and spy software on your computer. By doing so you will have a firewall that sits between your computer and the internet and acts as a security guard, restricting what can enter and leave your computer.
  2. Keep your device’s operating system up to date as upgrades often include increased security measures.
  3. Log off each time you finish using Investec Online or other websites that require you to log in. Make sure you don’t leave your computer or mobile device unattended while you’re using Investec Online.
  4. Do not open unfamiliar emails with attachments. Also, only download mobile apps from official app stores such as the iTunes app store. Our Investec Online app is only available from official app stores.

Protect your details

  1. Never give your Investec Online security details to anyone else, including your Client Reference Number, Account Number, or full password.
  2. Create a strong password with at least eight characters and a combination of upper and lower case letters, numbers and keyboard symbols such as @ # %.
  3. Be aware of unsolicited communications you aren’t expecting (email, text message or phone call) that claim to be from a particular company or person and that ask you to disclose your passwords, log-in details or other confidential information.
  4. At Click & Invest, we will never ask you to send us your personal details, account information, passwords or request funds from you by either via SMS or by email.

Please contact our dedicated support team on 0808 164 1234 or +44 203 866 1234 immediately if you think you may have given out your details of your Click & Invest account, or you suspect that somebody has accessed your account online. We will change your account details for you immediately and can advise on any next steps required.

Your Online Activity

  1. Check that no-one’s looking over your shoulder when using Investec Online in public.
  2. Remember that public WiFi hotspots are not always secure. Try to access Investec Online on trusted networks where you can.
  3. Regularly review your sent items folder to check if it contains messages that have been sent without your knowledge as this can be a sign that your computer may have a virus or may have been hacked.
  4. If you find messages that you have not sent yourself then immediately change your password for that email account using a trusted PC.